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123 Street Avenue, City Town, 99999

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Booking Policy

Appointment Booking, Cancellation & Re-Scheduling Policy

In order for The Skin Boutique to maintain the competitive prices our clients have come to expect, we have had to introduce a new booking policy effective 22 September 2014.

When you make a booking with us, our staff will send you a confirmation text message 48 hours prior to your appointment. If we have not heard back after 24 hours, we will again attempt to call you and leave a message. Unfortunately, if, after this time, we have had no response, your appointment may be given away to another client on our waiting list.

For all appointments over 1 hour, we require a $50 deposit. If you need to cancel or reschedule your booking, you can do so anytime up to 36 hours before your appointment and we will refund your deposit in full. Cancellations after this time will result in a loss of your deposit.

If your appointment of less than 1 hour is confirmed, and we receive less than 24 hours notice of cancellation, or you fail to notify us that you will not be able to attend, the full value of your treatment will be deducted from your account.

If your appointment was made within the last 24 hours, there are no cancellation fees.

The Skin Boutique does not offer refunds for change of mind. Please refer to Victoria Consumer Affairs website below for more information:

http://www.consumer.vic.gov.au/businesses/fair-trading/guarantees-warranties-and-refunds/change-of-mind

The Skin Boutique reserves the right to offer alternative treatment, products or transfer of services to another client.